The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to:

identify and interpret information on sectors in the manufacturing industries

identify and interpret information on the range of products and services produced by manufacturing industries

complete work tasks in accordance with workplace requirements, standards and applicable regulations

adapt to and apply workplace procedures and practice

identify and take advantage of learning opportunities in the workplace

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Consistently applies required knowledge and skills when adapting to workplace requirements:

Consistently shows evidence of application of relevant workplace procedures, policies, instructionsand regulations, including:

relevant regulatory requirements

workplace procedures, policies and standards

relevant manufacturer's guidelines relating to the operation and use of equipment

Action is taken promptly to report and/or rectify any workplace problems in accordance with workplace procedures

Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

Context of assessment

Assessment of this unit must be carried out or managed by a registered training organisation:

assessment of knowledge must be conducted through appropriate written/oral examinations and questions

practical assessment must occur:

in suitable simulations of a work environment organised by the registered training organisation, and/or

in an appropriate workplace

Specific resources required for assessment

Access is required to opportunities and appropriate resources to either:

carry out a range of suitably simulated practical and knowledge assessments that demonstrate the skills and knowledge to adapt to workplace requirements(usually as part of a holistic assessment involving other competency units)

participate in actual workplace activities that demonstrate the skills and knowledge to adapt to workplace requirements

This describes the essential skills and knowledge required for this unit.

REQUIRED KNOWLEDGE

Knowledge and understanding are essential to apply this competency standard in the industry and workplace. The requirements for this competency standard are a knowledge and basic understanding of:

current events, activities, products and services of the manufacturing industry

workplace policies, procedures and guidelines

time management strategies and appropriate workplace etiquette

workplace equipment, tools and other technologies used in the manufacturing industry and where and how to obtain information and instructions on their safe use and basic care and servicing

sources of information on the industry sector and skills development activities

REQUIRED SKILLS

To achieve the performance criteria, some complementary skills are required. These are the ability to:

following directions

literacy skills in regard to written and verbal communication in the workplace

basic interpersonal and communication skills (including listening and questioning, receiving feedback)(

workplace technology skills where appropriate or required

following relevant OHS and environmental protection procedures and responsibilities

time management strategies (

adapt and modify activities depending on differing workplace contexts and environment

apply relevant industrial or other legislative requirements

recognise and adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

recognise limitations, ask for helpand seek clarification or information about work requirements and procedures

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

1. What are skill gaps?

Skill gaps include a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job. They may include:

physical capacity skills

workplace technology skills such as business equipment, computer technology, machinery, hand tools, bags, security systems

numeracy and literacy skills

customer service skills

communication skills such as listening and understanding, speaking clearly/directly, reading, writing

technical skills

2. What are skill development activities?

Skill development activities may include:

training courses

IT courses

human resources programs

coaching and mentoring programs

having access to a mentor for questions and advice

having the chance to learn a new task or to operate a new piece of equipment or workplace technology

participating in an external or internal training program

guided workplace experience

3. What are learning tools and practices?

Learning tools and practices may include:

learning through note taking

reviewing manuals and training guides

discussion

practice

observation

trial and error

or a combination of any of these

4. What on-the-job opportunities might be accessed and used?

On-the-job opportunities may include:

filling in for a co-worker in a new area

attending talks or seminars arranged by the workplace

shadowing another co-worker in a different area

receiving on the job training and supervised practice

5. What off-the-job opportunities might be accessed and used?

Off-the-job opportunities may include:

taking a course with a training provider

attending conferences or seminars

attending site visits with supervisor

participating in workplace social events

participating in community events

6. What is appropriate dress and behaviour?

Appropriate dress and behaviour may include:

personal dress, safety equipment and dress, presentation

demeanour and attitude displayed to customers and fellow employees

7. What are time management strategies?

Time management strategies may include:

being punctual

goal setting

balancing work and personal priorities or agendas

prioritisation of required tasks or activities

planning daily or weekly work

overcoming procrastination

dealing with interruptions (contingency planning)

organising your work environment

8. What are organisational requirements?

Organisational requirements may include:

organisational policies and guidelines

common organisational practice

performance plans

OHS policies, procedures and programs

9. What are workplace policies and guidelines?

Workplace policies and guidelines may include but are not limited to:

attendance

punctuality

standards for health and fitness

obeying orders

confidentiality

dress codes

alcohol and drug restrictions

personal safety and duty of care related to OHS

terms and conditions of employment

10. What are organisational values?

Organisational values generally refers to those mentioned in a mission or vision statement of a company and may include:

innovation

community responsibility

environment responsibility

11. What are cultural norms?

Cultural norms may include:

manners

meanings specific to the language of the workplace

history

workplace etiquette

12. What are the main sectors of the industry?

Main sectors of industry may include:

textiles, clothing & footwear

furniture

chemical manufacturing

plastics and rubber products manufacturing

maintenance and engineering

manufacture of glass or concrete products

13. What are the roles and responsibilities of the industry?

The roles and responsibilities of the industry may include:

providing quality products and services

providing quality customer service

providing proper training to those in the industry

14. Who are keyindustry representatives?

Key industry representatives may include:

industry associations

enterprises

unions

legislative bodies

15. What might current issues or events include?

Current issues or events may include:

economic

environmental

political

technological

supply and demand

16. What are industry products?

Industry products are the outcomes of manufacturing processes and may include:

clothing and footwear

concrete and glass products

tyres and plastic car components

electronic components

metal products

17. What are industry services?

Industry services may include:

customer support

product advice

health, diet advice

delivery services

consulting services

warrantees and/or guarantees

18. What are service standards?

Service standards will vary from industry to industry and even from workplace to workplace depending on the job role and context. It may include:

developing and maintaining product and service knowledge

identifying customer needs and expectations correctly

meeting reasonable needs and request of customers within acceptable time frames

taking opportunities to enhance the quality of products and services

dealing with conflict situations

responding to customer complaints

maintaining a positive and cooperative manner

establishing relationships with customers

following appropriate hygiene and safety procedures

referring difficult complaints to appropriate persons

19. What are quality standards?

Quality standards may include:

consistency standards

quality specifications

time requirements

meeting customer requirements